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Job Descriptions

9-1-1 Telecommunicators
9-1-1 Telecommunicators answer all 9-1-1 calls, which include emergency, and non-emergency calls for police, fire and emergency medical services. They determine the appropriate call types and course of action based on the nature of the calls. Telecommunicators then input the information into the computer to relay it to the dispatchers.

Telecommunicator Traits
There are numerous traits that a telecommunicator must possess in order to function well here at the ECD. These traits include:

1.Ability to think quickly
2.Ability to work under stressful conditions
3.Clear speech
4.Hearing accuracy
5.Ability to listen carefully
6.Visual acuity
7.Ability to deal with the public and user agencies
8.Ability to remember oral and written instructions
9.Ability to follow instructions
10.Ability to sit for long periods of time
11.Ability to write clearly and spell correctly
12.Typing skills or keyboard familiarity
13.Ability to interface with the computer
14.Ability to remain calm while dealing with frightened, hysterical or angry callers.

9-1-1 Dispatchers
9-1-1 Dispatchers monitor radio frequencies, set priorities among incoming events and dispatch the police to necessary locations using both radios and computers. They keep accurate status of exact location of equipment and personnel by maintaining radio contact. Dispatchers also serve as 9-1-1 Telecommunicators as needed.

Dispatcher Traits
Today's dispatcher is, in fact, an information processor. That requires more than just sending and receiving messages. Effective dispatching also demands:

• Listening
  Dispatchers do what most people don't: actively listen. Dispatchers devote their total energy and concentration to understanding the meaning (what is said and what is meant may not always be the same) of the words and sounds at the other end of the radio. The dispatcher's personal attitudes and feelings are kept out of the communication.
  
• Questioning
  Dispatchers ask questions to determine where, what, who, how, why and what should/can/might be done in a multitude of circumstances, circumstances in which the message sender often assumes erroneously that the answers are obvious.
  Clarifying and Verifying
  Dispatchers make sure answers to questions are clear, complete and precise. If an answer is "far", the dispatcher wants to know how far. If an altercation is at "the door", the dispatcher wants to know which door - and "how many doors are there?". The dispatcher knows that action based on incomplete or inaccurate information may be inappropriate or dangerous.
  
• Prioritizing
  Dispatchers establish priorities of importance in seeking and passing on information and directing and coordinating action. There may not always be time to obtain or to send all the relevant data, so the most essential information is obtained and/or transmitted first. There may also not always be enough officers or equipment to handle all the calls concurrently, so the dispatcher makes judgments as to the order in which action should be taken.
  
• Organizing, Coordinating and Directing
  Dispatchers often organize action, determine who goes where and when and who is responsible for what. In the course of action, they may coordinate activities of various people and units.
  Anticipating and Compensating
  Dispatchers understand and anticipate the many ways in which misunderstanding may occur. They compensate for other people's existing and potential confusion, lack of information and lack of understanding.
  Integrating
  Dispatchers remember random, often seemingly unrelated bits of information for future reference. They integrate potentially useful data from files and other sources into current situations.
  
• Empathizing
  To handle all their responsibilities skillfully, dispatchers are able to identify with the ways others may perceive situations; to look at events through the eyes of others; to relate information in context other people will understand and visualize correctly.
  

Benefits

Holidays/Vacations
There are 13 paid holidays a year. Vacation ranges from 10 to 25 days depending on years of service.

Educational Reimbursement
The City will pay tuition, up to a maximum of $2,000 per year, for approved courses and degree programs after one year of employment.

Medical Insurance
The City pays 75% of the monthly premium of the medical insurance plan chosen. The City pays 100% of dental insurance for a single plan or 75% for a family plan.

Life Insurance
The City provides a $5,000 life insurance policy.